Understand.
We explore who will use the tool, what they need to do and which systems it depends on.
Business solutions / Custom Applications & Portals
Build tools around
the way you work.
We design and develop internal applications, management portals and self-service tools that bring information together and simplify everyday tasks.
All servicesStrategy / Creative / Technology
Who this service
is for.
For teams whose current tools do not support an important workflow or whose work is spread across disconnected forms, documents and spreadsheets.
A custom tool can also help customers or partners access agreed information and complete routine tasks.
What we do.
- User needs and requirements discovery.
- Workflow and information architecture.
- Interface design and interactive prototypes.
- Application and portal development.
- User roles, permissions and integrations.
- Testing, rollout and handover.
What you get.
An agreed scope can include:
- A prioritised brief with user roles and key journeys.
- A defined scope and acceptance criteria.
- Prototypes or designs for agreed screens.
- A working application or portal within scope.
- Tests of the important journeys and permissions.
- Deployment arrangements, documentation and handover.
How an engagement works.
Focus.
We agree the first release, access requirements and acceptance criteria.
Deliver.
We design, build and test the agreed functionality with your team.
Improve.
We support rollout, review feedback and identify the next improvements.
An example
engagement.
A team manages customer requests through email and several spreadsheets.
We develop a portal that brings agreed records, statuses and actions into one place, with permissions suited to the people using it.
A few useful answers.
Should we build a custom tool or use an existing product?
We review the need and available options first. A configured existing product may be more suitable than custom development.
Can you support the tool after launch?
Support and maintenance can be agreed separately. Hosting, ownership, access and ongoing responsibilities are defined before delivery.
A tool with
a clear job to do.
Tell us what your team or customers need to do more easily.
Discuss your applicationConnected expertise.
Explore how this work can connect with the rest of your marketing and operations.